Frequenly I find myself lamenting the death of customer service. There are too many places and people who act as if a customer is a hassle, not an asset.
So, I’ve decided to call out those companies that do a good job.
First up on my list is AVSmarts.com. Many moons ago I ordered some home theater parts from them, and due to the their handling of my first order, I’ve placed several others with them.
What did they do so right? Well, after placing the order online, with overnight shipping, one of the guys from there called me and said that since they were actually pretty close to my location (within a hundred miles or so), they wanted to suggest that I change the shipping from overnight to ground – I’d get it in the same amount of time, and save some money.
That, my friends, is customer service.
The bad news is that when I went to their site today, it appears to be being reconstructed. My guess is that due to some problems they had with what appeared to be a home grown application, they have decided to move to Yahoo stores… I hope they come out the other side of the conversion better than ever!